E-commerce Manager

Job Description

We are looking for an experienced E-commerce Manager who will be responsible for the strategy and execution of our online retail operations. Your main task will be to ensure that our e-commerce platform functions smoothly and offers an excellent shopping experience. This entails overseeing website performance, online marketing strategies, and ensuring our product offerings align with market demand. Strong analytical skills and a keen eye for detail are essential.

Responsibilities

• Lead the execution of the overall e-commerce strategy.
• Coordinate with logistics to ensure timely deliveries and stock availability.
• Enhance customer engagement through targeted newsletters and promotions.
• Conduct competitive analysis and identify opportunities for growth.
• Liaise with external vendors for website optimization and development.
• Monitor online reviews and feedback, addressing customer concerns effectively.
• Prepare comprehensive performance reports for senior management.
• Manage the e-commerce budget and optimize spending.
• Facilitate training for staff on new e-commerce tools and strategies.
• Ensure compliance with legal and ethical standards in e-commerce.

Requirements

Education

• Bachelor's degree in Business, Marketing, or a related field
• Master's degree preferred

Experience

• 5+ years of experience in e-commerce management

Technical Skills

• E-commerce Platforms
• Google Analytics

Soft Skills

• Leadership
• Analytical Thinking

Certifications

• Certified E-commerce Professional (CEP)
• Digital Marketing Certificate

Languages

• English: Fluent
• Afrikaans: Fluent

Advantageous

• Familiarity with SEO best practices: Experience in optimizing e-commerce sites for search engines.
• Experience with social media advertising: Hands-on experience in using social media for advertising campaigns.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Flexible work hours and environment
• Dynamic team and company culture

Company Culture

• Innovation: We encourage creativity and innovation in our e-commerce approaches.
• Team Collaboration: We believe in working together to achieve our goals and support one another.
• Diversity: We are committed to building a diverse workforce and inclusive environment.