Customer Service Representative

Job Description

We are on the lookout for a qualified Accountant to join our growing team in Pretoria. The successful candidate will have a strong background in financial reporting, auditing, and tax preparation. You will manage daily accounting tasks while ensuring compliance with local financial regulations.

Responsibilities

• Respond to customer queries promptly and professionally.
• Assist in troubleshooting customer problems.
• Document all customer interactions accurately.
• Work closely with the management team to improve processes.
• Contribute to a positive team environment.
• Train new team members on best practices.
• Gather feedback from customers to enhance service.
• Participate in regular team meetings for performance reviews.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree is a plus

Experience

• 1-2 years of experience in customer service or related field

Technical Skills

• Communication Skills
• Problem-Solving

Soft Skills

• Empathy
• Teamwork

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Previous experience in a call center environment: Experience working in fast-paced customer service settings.
• Familiarity with CRM systems: Knowledge of Customer Relationship Management software.

Benefits

• Competitive salary
• Health and wellness programs
• Paid time off and holidays
• Opportunities for career advancement

Company Culture

• Supportive Environment: We prioritize a workplace culture that supports our employees and encourages open communication.
• Diversity and Inclusion: We value diverse perspectives and are committed to creating an inclusive workplace.
• Continuous Learning: We provide various opportunities for training and professional development.