Customer Support Representative

Job Description

We are seeking a Customer Support Representative to provide outstanding service to our clients in Port Elizabeth. The ideal candidate will be enthusiastic, with a knack for problem-solving and excellent communication skills. You will work closely with our customers to address queries and resolve issues, ensuring they receive the best possible experience with our services.

Responsibilities

• Handle a high volume of incoming calls and emails.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Follow communication procedures, guidelines, and policies.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Maintain customer records by updating account information.
• Take the extra mile to engage customers and ensure their satisfaction.

Requirements

Education

• High school diploma or equivalent
• Degree in Business Administration or related field is an advantage

Experience

• 1-3 years of experience in customer service or support role

Technical Skills

• Proficient in Microsoft Office Suite
• CRM Software Experience

Soft Skills

• Excellent communication skills
• Problem-solving

Languages

• English: Fluent

Advantageous

• Experience in a fast-paced call center environment: Ability to multitask and manage stressful situations effectively.
• Bilingual skills (Afrikaans/English or Xhosa/English): Ability to assist a broader customer base through language proficiency.

Benefits

• Competitive salary with annual increases.
• Health and wellness benefits.
• Opportunity for career advancement.
• Friendly and supportive work environment.

Company Culture

• Team Spirit: We promote a culture of teamwork where everyone contributes to our goals.
• Growth and Development: We encourage continuous learning and support professional growth of our employees.
• Customer-Centric Approach: Our main objective is customer satisfaction, which drives our daily activities.