Switchboard Operator (Including Answering Service)

Job Description

We are looking for a Switchboard Operator to handle incoming and outgoing calls efficiently. The successful candidate will act as the first point of contact for customers, ensuring queries are resolved promptly.

Responsibilities

• Receive and direct calls efficiently.
• Provide information about the company's products and services.
• Document all calls and messages accurately.
• Assist with appointment scheduling.
• Perform telecommunication equipment troubleshooting and escalate issues as needed.
• Ensure customer inquiries are addressed promptly.
• Support internal communications between departments.
• Participate in training sessions for new systems.
• Adhere to company policies and procedures.

Requirements

Education

• Matric certificate
• CBX certification preferred

Experience

• 1-2 years in a customer service environment, preferably as a CBX Operator

Technical Skills

• Telecommunications Equipment
• Email and Chat Systems

Soft Skills

• Multitasking
• Attention to Detail

Languages

• English: Fluent

Advantageous

• Telecommunications Experience: Experience in the telecommunications sector is a plus.
• Flexibility: Willingness to work outside normal business hours.

Benefits

• Comprehensive health insurance
• Employee discounts on services
• Paid time off and holidays
• Opportunities for advancement

Company Culture

• Growth Mindset: We encourage continuous professional development and learning opportunities.
• Supportive Environment: Our workplace culture fosters support among team members to achieve goals.
• Customer Commitment: Commitment to customer satisfaction is integral to our operations.