Travel Consultant

Job Description

Join our dynamic team as a Travel Consultant in Johannesburg! This position offers the chance to leverage your travel insight and customer service skills, guiding clients through the travel planning process. Your role will include providing recommendations, booking travel arrangements, and ensuring that every detail of their journey is memorable.

Responsibilities

• Engage with clients to determine the best travel options and necessities.
• Create customized travel packages that meet client specifications.
• Make reservations for transportation and accommodations.
• Advise on travel insurance and provide recommendations on tours and activities.
• Manage client inquiries and follow up to ensure satisfaction post-travel.
• Monitor and analyze customer feedback to enhance services.
• Contribute to building and maintaining relationships with suppliers.

Requirements

Education

• Certification in Travel and Tourism or related experience
• Relevant courses in Marketing or Sales are beneficial

Experience

• 3+ years in a travel agency or hospitality environment

Technical Skills

• GDS Systems
• Social Media Platforms

Soft Skills

• Organizational Skills
• Problem Solving

Advantageous

• Experience with CRM systems: Knowledge of customer relationship management software to track client interactions.
• Language proficiency in Dutch or French: Ability to converse in additional languages will be an advantage.

Benefits

• Generous leave policy including annual leave and public holidays
• Competitive salary with performance bonuses
• Opportunities for travel discounts and perks
• Professional development opportunities

Company Culture

• Team Collaboration: We thrive on collaboration, valuing each team member's contribution in delivering outstanding travel experiences.
• Passion for Travel: A shared passion for travel is at the heart of our company culture, promoting a vibrant and engaging workplace.
• Inclusivity: We embrace diversity and foster an inclusive environment where everyone's ideas are welcomed.