Reservations Supervisor

Job Description

We are seeking a dedicated Reservations Supervisor to manage our reservations team and ensure top-notch service. The ideal candidate will oversee booking processes, resolve customer issues, and maintain high operational standards.

Responsibilities

• Lead the reservations team in delivering outstanding guest experiences.
• Develop and implement reservation policies and procedures.
• Monitor and maintain reservation system accuracy.
• Conduct regular meetings with the team to discuss challenges and solutions.
• Assist in marketing promotions and package development to drive bookings.

Requirements

Education

• Degree in Hospitality Management or a related field is preferred

Experience

• Previous experience in a similar role is a strong advantage

Technical Skills

• Reservation Software
• CRM Software

Soft Skills

• Problem-solving
• Communication

Languages

• English: Fluent

Advantageous

• Revenue management certification: Certification in revenue management or yield management is beneficial.
• Previous experience in a hotel environment: Experience working in a hotel or hospitality setting is desirable.

Benefits

• Comprehensive health insurance
• Staff discounts on services
• Career advancement opportunities
• Dynamic and friendly work environment

Company Culture

• Innovation: Encouraging innovative ideas and solutions is part of our work culture.
• Diversity and Inclusion: We cherish diversity and promote an inclusive environment where everyone feels welcome.
• Community Engagement: We actively engage with our local community and support various initiatives.