Customer Support Representative

Job Description

We are seeking a dedicated Customer Support Representative to join our Port Elizabeth team. In this role, you'll be the voice of our brand, assisting customers with inquiries and resolving issues promptly and professionally. If you have a passion for customer service and a knack for problem-solving, we want to hear from you!

Responsibilities

• Respond effectively to customer communications across multiple platforms.
• Educate customers about product features and services.
• Evaluate customer feedback and suggest improvements.
• Assist in the onboarding of new customers.
• Engage in team activities to foster a positive work environment.
• Facilitate resolution of customer issues efficiently.
• Maintain knowledge of company policies and procedures.

Requirements

Education

• Matric certificate
• Diploma or degree in customer service or a related field is preferred

Experience

• 2+ years experience in a customer-facing role

Technical Skills

• CRM Software
• Data Entry Skills

Soft Skills

• Attention to Detail
• Empathy

Languages

• English: Fluent
• isiXhosa: Conversational

Advantageous

• Experience with Microsoft Teams or similar platforms: Proficient in using collaboration tools for team communication.
• Understanding of sales principles: Knowledge of sales fundamentals and customer engagement.

Benefits

• Comprehensive health insurance
• Retirement savings plan with company contributions
• Flexible working hours
• Performance bonuses

Company Culture

• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive environment for everyone.
• Work-life Balance: We prioritize a healthy work-life balance and offer flexible work arrangements.
• Fun and Engagement: We organize team events and activities to ensure a lively and engaging work atmosphere.