Hospitality Manager

Job Description

We need an experienced Hospitality Manager to lead our Durban hotel. Your role will involve managing all areas of hotel operations, enhancing guest satisfaction, and driving our team towards success with innovative strategies.

Responsibilities

• Lead the hospitality team, driving excellence in customer service.
• Monitor guest reviews and respond proactively to concerns.
• Enhance guest experiences through innovative service approaches.
• Collaborate with sales and marketing teams to achieve business objectives.
• Review financial performance and implement cost-control measures.
• Ensure effective inventory management of hotel supplies.
• Assist in the development of the annual budget and capital expenditures.
• Stay abreast of industry trends to implement best practices.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree preferred

Experience

• 5+ years in a managerial role within the hospitality sector

Technical Skills

• Service Excellence
• Event Management

Soft Skills

• Conflict Resolution
• Adaptability

Certifications

• Hospitality Management Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Proficiency in Property Management Systems: Experience with hotel management software for operational efficiencies.
• Strong Networking Skills: Ability to build relationships within the hospitality industry and local businesses.

Benefits

• Comprehensive health benefits
• Flexible working hours
• Employee training and development programs
• Discounts on hotel stays

Company Culture

• Commitment to Excellence: We strive for excellence in every aspect of our operations.
• Sustainability Focus: We are dedicated to eco-friendly practices and community engagement.
• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive workplace.