Hospitality Manager

Job Description

We are seeking an experienced Hospitality Manager to lead our team in Cape Town. The ideal candidate will possess strong leadership skills and a thorough understanding of hotel operations, ensuring that all guests receive exceptional service and hospitality.

Responsibilities

• Manage day-to-day hotel operations while ensuring top-notch guest experiences.
• Handle guest services and resolve any issues promptly.
• Direct and support hotel staff, promoting teamwork and excellence.
• Create marketing initiatives for promotional campaigns and special events.
• Evaluate and maintain hotel facilities for quality assurance.
• Analyze financial data to inform business decisions.
• Oversee vendor relations and inventory control processes.
• Conduct regular team training and performance assessments.
• Foster a positive atmosphere among guests and staff.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in Hospitality Management is preferred

Experience

• 5+ years of experience in hospitality or hotel management

Technical Skills

• Guest Relations
• Financial Analysis

Soft Skills

• Interpersonal Skills
• Conflict Resolution

Certifications

• Hospitality Management Certification
• Food Safety Certification

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Bilingual in English and Afrikaans: Ability to communicate fluently in both English and Afrikaans.
• Experience in a luxury hotel environment: Previous work experience in a high-end hotel or resort.

Benefits

• Comprehensive medical coverage
• Retirement savings plan
• Paid vacation and sick leave
• Training and professional development programs

Company Culture

• Inclusivity: Our diverse team brings unique perspectives and experiences, which enhance our hotel culture.
• Creativity and Innovation: We welcome innovative ideas to enhance our guest services and operational processes.
• Respect and Integrity: We conduct our business with respect and integrity, fostering a positive relationship with guests and staff alike.