Call Center Specialist

Job Description

We are seeking a dedicated Call Center Specialist to join our support team in Johannesburg. You will interact with customers daily, addressing inquiries, troubleshooting issues, and promoting our services. Strong problem-solving and communication skills are essential for this role.

Responsibilities

• Handle customer complaints with patience and empathy.
• Follow up with customers to ensure their issues are resolved.
• Participate in team meetings to discuss improvements in service delivery.
• Reach daily call and customer satisfaction targets.
• Perform other administrative duties as assigned.
• Provide feedback to management on customer insights and trending issues.

Requirements

Education

• Grade 12 or equivalent
• Post-secondary education is an asset

Experience

• 1-2 years experience in a call center or customer service role

Technical Skills

• Microsoft Office Suite
• CRM Software

Soft Skills

• Excellent Communication
• Problem-solving

Languages

• English: Fluent

Advantageous

• Experience in technical support: Hands-on experience assisting customers with technical queries.
• Bilingual (English and Afrikaans): Fluency in both languages to assist a wider customer base.

Benefits

• Competitive salary based on experience
• Medical aid and retirement benefits
• Paid time off and leave benefits
• Opportunities for development and career advancement

Company Culture

• Supportive Environment: We believe in nurturing our team members and providing ongoing support for growth.
• Team Spirit: Our culture promotes collaboration and team success.
• Recognition: We celebrate achievements and recognize hard work.