Customer Service Representative

Job Description

We are seeking a motivated Customer Service Representative to join our dedicated team in Durban. In this role, you will be responsible for managing customer inquiries, resolving issues, and ensuring a positive experience for all clients. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

• Field inbound customer calls and support requests with professionalism.
• Ensure high levels of customer satisfaction.
• Assist in the onboarding of new customers.
• Provide feedback on customer trends and insights.
• Engage in active listening to understand customer needs.

Requirements

Education

• Matric or equivalent qualification
• Higher Education qualification in Customer Service or related field is preferred

Experience

• 2-3 years of relevant customer service experience

Technical Skills

• Multitasking
• CRM Software Proficiency

Soft Skills

• Patience
• Positive Attitude

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Knowledge of customer feedback systems: Understanding how to gather and analyze customer feedback.
• Experience in a fast-paced environment: Ability to thrive under pressure while maintaining service quality.

Benefits

• Salary reviews annually
• Health and wellness programs
• Employee discounts on products and services
• Support for further education and training

Company Culture

• Diversity and Inclusion: We celebrate the diverse backgrounds of our employees and their contributions.
• Positive Work Environment: We foster a positive workplace culture where everyone feels welcome.
• Continuous Improvement: We are always looking for ways to improve operations and employee satisfaction.