Help Desk Support

Job Description

Join our innovative team in Johannesburg as a Help Desk Support expert. In this role, you'll assist users with various technical issues, ensuring a seamless and efficient experience. We're looking for someone who is not only tech-savvy but also has a genuine passion for helping others.

Responsibilities

• Resolve technical issues through remote desktop support.
• Educate users on software updates and enhancements.
• Maintain inventory of IT equipment and supplies.
• Conduct training sessions for new employees on IT systems.
• Identify trends in support requests to implement proactive measures.
• Work closely with other departments to support their technical needs.
• Assist in maintaining system documentation and procedures.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support or related fields

Technical Skills

• Linux OS
• Remote Support Technologies

Soft Skills

• Empathy
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals
• CompTIA Network+ Certification

Languages

• English: Fluent

Advantageous

• Experience with Remote Desktop Software: Familiarity with remote desktop and support tools.
• Knowledge of IT Security Best Practices: Understanding of basic IT security principles.

Benefits

• Comprehensive medical aid coverage
• Annual performance bonuses
• Training and development programs
• Work-life balance initiatives

Company Culture

• Inclusivity: Our workforce is diverse, and we value every individual's contribution.
• Employee Recognition: We celebrate achievements and recognize team successes.
• Work-Life Balance: We promote a healthy balance between personal and professional lives.