Customer Service Representative

Job Description

In this role, you'll engage with customers to resolve inquiries, manage complaints, and ensure satisfaction. If you have a friendly demeanor and excellent communication skills, we want to hear from you!

Responsibilities

• Engage with customers to understand their needs and provide solutions.
• Utilize problem-solving skills to address customer issues effectively.
• Maintain a professional tone in all communications.
• Collaborate with cross-functional teams to enhance customer satisfaction.
• Participate in team meetings and contribute to service improvement strategies.
• Assist with administrative tasks as needed.

Requirements

Education

• Matriculation or equivalent qualification
• Relevant diploma or certificate is an advantage

Experience

• At least 2 years of experience in a customer-oriented role

Technical Skills

• Familiarity with help desk software
• Data entry skills

Soft Skills

• Strong problem-solving abilities
• Team player

Languages

• English: Fluent
• Sesotho: Conversational

Advantageous

• Fluency in multiple languages: Bilingual candidates will have an advantage.
• Experience in using chat support tools: Familiarity with live chat software is a plus.

Benefits

• Comprehensive health insurance
• Employee wellness programmes
• Flexible working hours
• Paid time off and public holidays

Company Culture

• Customer-Centric Focus: Our priority is our customers; we work hard to meet their needs and exceed their expectations.
• Growth and Learning: We support ongoing training and development opportunities for all team members.
• Inclusivity: We embrace diversity and are committed to creating an inclusive environment.