Customer Support Representative

Job Description

We're on the lookout for a Customer Support Representative to join our team in Port Elizabeth. This role involves helping customers with inquiries, providing product information, and solving issues in a timely manner. If you have a passion for customer service and enjoy interacting with people, this might be the perfect fit for you.

Responsibilities

• Respond to customer inquiries in a timely and friendly manner.
• Ensure comprehensive records of customer interactions are maintained.
• Handle returns, exchanges, and complaints with professionalism.
• Stay updated on product offerings and company policies.
• Offer feedback to management on customer needs and service enhancements.
• Work with cross-functional teams to resolve customer issues.
• Assist in the development of customer service training materials.
• Participate in community outreach events as a representative of the company.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree in Communications or related field preferred

Experience

• 2+ years of experience in a customer service role

Technical Skills

• Advanced CRM software skills
• Knowledge of ticketing systems

Soft Skills

• Empathy
• Time management

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Familiarity with social media communication: Experience in handling customer inquiries through social media platforms.
• Multilingual capabilities (other than English): Ability to communicate effectively in multiple languages.

Benefits

• Comprehensive health coverage
• Paid time off and holidays
• Opportunities for career advancement
• Training and development programs

Company Culture

• Customer-Centric: We are dedicated to putting our customers first in everything we do.
• Open Communication: We promote transparent communication at all levels to enhance collaboration.
• Supportive Leadership: Our management is approachable and focused on supporting team members in their roles.