Technical Support Analyst

Job Description

As a Technical Support Analyst at Tech Innovations Inc. in Durban, you'll play a critical role in providing technical assistance and support to our clients. The ideal candidate will be adept in troubleshooting hardware and software issues, ensuring high levels of customer satisfaction.

Responsibilities

• Assess and prioritize user support requests based on urgency.
• Guide users through step-by-step solutions via phone or online.
• Perform system backups and coordinate software updates.
• Manage user permissions and access to systems.
• Aid in the implementation of new technology solutions.
• Analyze support trends and suggest improvements to management.
• Participate in cross-team projects to enhance service delivery.
• Provide feedback on product functionality and customer experience.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 4-6 years of experience in a technical support position

Technical Skills

• IT Hardware
• Software Installation
• Database Management

Soft Skills

• Adaptability
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• IT Security knowledge: Understanding of cybersecurity principles and practices.
• Virtualization experience: Experience with virtualization technologies like VMware or Hyper-V.

Benefits

• Comprehensive medical aid and coverage
• Yearly salary reviews
• Flexible work hours
• Employee assistance programs

Company Culture

• Innovation: We value innovation and creative solutions to challenges.
• Inclusivity: We are committed to an inclusive environment for all employees.