Technical Support Engineer

Job Description

We are seeking a Technical Support Engineer to provide top-tier support to our clients in East London. This role entails diagnosing issues, delivering solutions, and ensuring excellent customer satisfaction. The ideal candidate will possess a strong technical background and exceptional communication skills.

Responsibilities

• Deliver high-quality technical support to clients.
• Train end-users on new technology and software products.
• Perform routine maintenance and updates on client systems.
• Stay updated on new product features and technical knowledge.
• Assist in developing user manuals and training documentation.
• Support the technical team in troubleshooting and solving issues.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant certifications are a plus

Experience

• 5+ years of experience in IT support

Technical Skills

• Advanced troubleshooting skills
• Familiarity with ticketing systems
• Cloud services knowledge

Soft Skills

• Customer service orientation
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience with cloud technologies: Knowledge of cloud computing platforms is beneficial.
• Ability to work flexible hours: Willingness to assist during non-standard hours as needed.

Benefits

• Comprehensive medical aid
• Retirement savings plan
• Flexible working hours
• Training and development opportunities

Company Culture

• Continuous Improvement: We believe in continuous improvement and invest in our employees' growth.
• Work-Life Balance: A healthy work-life balance is encouraged and supported.