Customer Support Representative

Job Description

Join us as a Customer Support Representative in Pretoria, where your primary role will be to support our clients by addressing their queries and providing solutions. If you thrive in a fast-paced environment and enjoy helping people, this is the job for you!

Responsibilities

• Assist customers in navigating our products and services.
• Handle account management duties for customers.
• Identify trends in customer inquiries for reporting.
• Engage with customers through various communication channels.
• Ensure customer satisfaction through proactive service.
• Work with other departments to resolve complex issues.
• Engage in continuous learning about our services and policies.

Requirements

Education

• Matric (Grade 12) or equivalent
• Certificate in Customer Service or Business Administration is preferred

Experience

• 2-4 years of experience in customer support or a related field

Technical Skills

• Help Desk Software
• Social Media Platforms

Soft Skills

• Empathy
• Conflict Resolution

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Familiarity with customer support metrics: Understanding of key performance indicators in customer service.
• Experience in training new staff: Past experience in mentoring or training colleagues is advantageous.

Benefits

• Comprehensive medical aid coverage
• Annual performance bonuses
• Work-life balance initiatives
• Learning and development opportunities

Company Culture

• Respect and Integrity: We treat each other with respect and uphold integrity in all interactions.
• Innovation: We encourage innovative thinking and creative solutions.
• Diversity and Inclusion: Our team is diverse and inclusive, enriching our workplace culture.