Customer Support Representative

Job Description

Join our dynamic team as a Customer Support Representative, where you'll be the first point of contact for our customers. Your duties will include handling incoming calls and emails, assisting customers with their needs, and providing solutions effectively. We are looking for someone who is patient, friendly, and eager to learn.

Responsibilities

• Identify customer needs and provide tailored solutions.
• Maintain a professional and friendly demeanor at all times.
• Support team initiatives to achieve departmental goals.
• Analyze customer feedback for potential improvements.
• Assist in onboarding new staff members.
• Ensure compliance with company policies and procedures.

Requirements

Education

• Matric with post-school qualification in Customer Support
• Bachelor's degree in Business or related field is preferred

Experience

• 3+ years of experience in customer service or support

Technical Skills

• CRM Software
• Data Entry

Soft Skills

• Adaptability
• Conflict Resolution

Languages

• English: Fluent
• Zulu: Conversational

Benefits

• Comprehensive health, dental, and vision coverage
• Paid time off and holidays
• Employee training and development programs
• Fun team-building activities

Company Culture

• Continuous Learning: We believe in continuous growth and provide opportunities for professional development and upskilling.
• Recognition and Rewards: We value each team member's contribution and celebrate successes together.