Customer Service Representative

Job Description

We are on the lookout for a dedicated Customer Service Representative to join our Johannesburg team. This role involves assisting customers with their inquiries, resolving issues, and ensuring a seamless experience. The ideal candidate will have excellent communication skills and a passion for helping others.

Responsibilities

• Manage a high volume of inbound calls from customers.
• Ensure timely response to customer inquiries and requests.
• Create customer accounts and manage existing profiles.
• Promote company products and services to customers.
• Utilize CRM tools for tracking and managing customer interactions.
• Provide exceptional service that aligns with company values.

Requirements

Education

• Matric qualification or equivalent
• Relevant qualification in Customer Care or related studies is preferred

Experience

• At least 2-3 years of experience in a similar role

Technical Skills

• Microsoft Office Suite
• Data Entry Skills

Soft Skills

• Time Management
• Adaptability

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Familiarity with customer service software: Experience with tools such as Zendesk or similar platforms.
• Ability to work flexible hours: Willing to work occasional evenings or weekends.

Benefits

• Comprehensive health insurance
• Retirement savings plan with company matching
• Flexible working arrangements
• Training and development programs

Company Culture

• Innovation: We encourage innovative thinking and new ideas.
• Inclusivity: We are committed to fostering an inclusive environment for all.
• Work-Life Balance: We promote a healthy work-life balance for our employees.