Technical Support Specialist

Job Description

As a Technical Support Specialist, you will be the frontline of our customer service operations, ensuring that our clients receive prompt and effective assistance with their IT needs. You will troubleshoot technical issues, provide solutions, and maintain high levels of customer satisfaction.

Responsibilities

• Handle various IT support requests efficiently and professionally.
• Work collaboratively with team members to improve support processes.
• Analyze customer feedback to enhance service delivery.
• Maintain a positive attitude and professionalism at all times.
• Assist in training new hires in support techniques and company policies.
• Ensure compliance with company policies and procedures.
• Stay updated on new technology and tools to assist clients better.

Requirements

Education

• Diploma in Information Technology or related field
• Degree in Computer Science is an advantage

Experience

• 3+ years of experience in technical support or help desk environments.

Technical Skills

• Software Troubleshooting
• Remote Support Tools

Soft Skills

• Analytical Skills
• Team Collaboration

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in a Call Center Environment: Previous work experience in a high-volume call center setting.
• Background in IT Project Management: Experience in supporting IT projects and initiatives.

Benefits

• Comprehensive medical aid and dental cover.
• Generous leave policy and family-friendly environment.
• Professional development opportunities.
• Flexible work hours.

Company Culture

• Continuous Learning: We support ongoing training and development to help our employees grow.
• Employee Well-being: We prioritize the health and well-being of our employees through various initiatives.
• Growth Mindset: We encourage a growth mindset, allowing employees to take risks and learn from failures.