Customer Support Representative

Job Description

We are looking for a dedicated Customer Support Representative to join our Bloemfontein team. The ideal candidate will possess excellent communication skills and a passion for helping customers resolve their issues efficiently.

Responsibilities

• Respond to customer support requests across various platforms.
• Implement feedback mechanisms for continuous service improvement.
• Assist in the training and onboarding of new team members.
• Analyze customer feedback to identify areas for improvement.
• Support the team's efforts to achieve high customer satisfaction ratings.
• Engage in regular team meetings to discuss best practices.
• Remain knowledgeable about company policies and procedures.

Requirements

Education

• Matric certificate or equivalent
• Degree in Communications or Business is an advantage

Experience

• 2+ years of experience in a similar role

Technical Skills

• Active Listening
• Conflict Resolution

Soft Skills

• Adaptability
• Positive Attitude

Languages

• English: Fluent
• Sesotho: Basic

Advantageous

• Bilingual capabilities: Ability to communicate in multiple languages is a plus.
• Familiarity with the retail sector: Previous experience in retail customer support is beneficial.

Benefits

• Comprehensive medical aid
• Monthly performance incentives
• Flexible working hours
• Learning and development opportunities

Company Culture

• Inclusive Environment: We value diversity and encourage all employees to contribute to our mission.
• Innovation and Creativity: We encourage fresh ideas and approaches to enhance our service offerings.
• Work-Life Balance: We understand the importance of balance and strive to offer flexibility to our team.