Customer Support Representative

Job Description

We are seeking a Customer Support Representative to join our team in Port Elizabeth. The successful candidate will be responsible for providing outstanding assistance to our customers, ensuring their inquiries and concerns are addressed effectively. You will play a key role in maintaining customer satisfaction and loyalty.

Responsibilities

• Serve as a customer advocate and provide feedback to management.
• Escalate unresolved issues to the appropriate department.
• Track customer interactions using CRM software.
• Educate customers about product features and usage.
• Foster relationships with clients to encourage loyalty.
• Maintain a positive attitude and create a welcoming environment.
• Use analytics to measure and improve customer service performance.

Requirements

Education

• Matric or equivalent
• Degree in Business Administration or related field is an advantage

Experience

• 2+ years in a customer-facing role

Technical Skills

• CRM Software Proficiency
• Data Entry Skills

Soft Skills

• Teamwork
• Adaptability

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Bilingual in English and Afrikaans: Ability to communicate effectively in both English and Afrikaans.
• Experience with remote customer support tools: Knowledge of modern tools used for remote customer service.

Benefits

• Comprehensive benefits package including medical aid
• Annual performance bonuses
• Flexible working hours
• Employee training and development programs

Company Culture

• Celebration of Success: We believe in celebrating achievements together, making success a team effort.
• Continuous Improvement: We encourage feedback and act on it to improve our processes continuously.
• Work-Life Balance: Understanding the importance of balance, we offer flexible working options.