Customer Support Representative

Job Description

We are seeking a passionate Customer Support Representative to join our Pretoria team. In this role, you will be the first point of contact for customers, responding to inquiries and resolving issues effectively. The ideal candidate should have strong communication skills and a knack for problem-solving.

Responsibilities

• Handle customer inquiries in a friendly and efficient manner.
• Troubleshoot and resolve issues to ensure customer satisfaction.
• Keep up-to-date with product knowledge and service offerings.
• Record details of customer interactions and transactions.
• Work closely with other teams to improve overall customer experience.
• Assist with maintaining the customer service knowledge base.
• Promote customer loyalty by providing excellent service.

Requirements

Education

• Matriculation certificate or equivalent
• Diploma in Customer Service or related field is a plus

Experience

• 1-3 years of experience in a customer support role

Technical Skills

• Communication
• Problem-solving

Soft Skills

• Empathy
• Time Management

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with CRM software: Familiarity with customer relationship management tools to track and manage customer interactions.
• Additional language proficiency: Ability to speak additional languages is an asset.

Benefits

• Competitive salary
• Annual performance bonuses
• Health and wellness programs
• Opportunities for professional development

Company Culture

• Inclusivity: We value diversity and are committed to creating an inclusive environment where everyone feels welcome.
• Supportive Environment: Our team is dedicated to providing support to each other and fostering a culture of collaboration.