Customer Success Manager

Job Description

We are seeking a passionate Customer Success Manager to oversee our customer journeys in Sandton. The ideal candidate will act as a liaison between our customers and internal teams, ensuring that clients achieve their desired outcomes with our products.

Responsibilities

• Act as a trusted advisor for customers, helping them maximize product value.
• Create customer success plans to outline goals and strategies.
• Work with marketing teams to develop customer success stories and case studies.
• Engage customers in feedback loops for future product development.
• Ensure customers are aware of new features and updates.
• Track and report customer engagement metrics and progress.
• Assist in onboarding new customers, providing tailored training and resources.
• Maintain detailed records of customer interactions and status updates.
• Support contract renewals and expansions.
• Collaborate with sales to ensure a smooth transition from sales to onboarding.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree is a plus

Experience

• 3+ years of experience in customer success or account management roles

Technical Skills

• Customer Relationship Management (CRM) software
• Data Analysis

Soft Skills

• Excellent Communication
• Problem-Solving

Languages

• English: Fluent

Advantageous

• Experience in software or technology products: Background in handling customer success strategies for technology-based products.
• Familiarity with agile methodologies: Experience with agile project management frameworks is advantageous.

Benefits

• Competitive salary based on experience
• Medical aid coverage
• Flexible working hours
• Opportunities for professional development

Company Culture

• Customer-Centric: We prioritize our customers' needs and work tirelessly to ensure their success.
• Diversity and Inclusion: We embrace diversity and foster an inclusive workplace that encourages creativity.
• Team Collaboration: Our culture promotes teamwork and collaboration across all levels of the organization.