First-Line Supervisor of Production and Operating Workers

Job Description

As a First-Line Supervisor, you will oversee the daily operations of our dialing team, ensuring that performance meets established targets while upholding the highest standards of quality control. Your leadership will be vital in fostering a positive work environment and driving team success.

Responsibilities

• Direct daily operations of the dialing team and ensure performance meets targets.
• Conduct regular training sessions to improve team capabilities and performance.
• Implement quality control measures and identify process improvement opportunities.
• Prepare reports on team performance trends and present to management.
• Work collaboratively with other departments to enhance operational efficiency.
• Guide team members in troubleshooting issues and providing effective solutions.
• Foster a positive work environment that encourages team collaboration and high morale.

Requirements

Education

• Matric certificate
• Diploma or certificate in management or a related field

Experience

• At least 3 years of experience in a call center environment, specifically managing a team

Technical Skills

• Strong leadership and management abilities
• CRM Software (Salesforce, HubSpot)

Soft Skills

• Excellent communication and interpersonal skills
• Analytical and problem-solving skills

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in outbound dialing campaigns: Knowledge and skills in executing successful outbound dialing campaigns.
• Experience in financial services industry: Background in the financial industry is a plus.

Benefits

• Competitive salary of R15,000 – R25,000 per month
• Health and wellness benefits
• Opportunities for career advancement
• Flexible work hours

Company Culture

• Collaboration: We value teamwork and foster an inclusive environment where everyone’s input is respected.
• Innovation: Our approach is rooted in innovation, encouraging creative solutions to challenges.
• Customer Focus: We prioritize our clients, ensuring that our services meet their needs effectively.