Guest Ambassador

Job Description

As a Guest Ambassador, you will be pivotal in creating memorable experiences for our guests. You will greet guests upon arrival, assist with check-ins, and ensure every guest receives warm, friendly, and professional service throughout their stay.

Responsibilities

• Provide a warm welcome and assist guests during their stay.
• Address inquiries and provide relevant information about the hotel and local attractions.
• Manage guest check-in/check-out efficiently and professionally.
• Resolve any issues or complaints raised by guests effectively.
• Maintain the front desk and reception area cleanliness and organization.
• Assist in ordering transportation and other guest services.
• Liaise with different hotel services to ensure guest satisfaction.
• Conduct regular inspections of guest areas to ensure standards are upheld.
• Adhere to all health and safety regulations.

Requirements

Education

• Matric or equivalent
• Diploma or degree in Hospitality Management is preferred

Experience

• 3+ years experience in hospitality or customer service roles

Technical Skills

• Reservation and Booking Systems
• Point of Sale Systems

Soft Skills

• Interpersonal Skills
• Flexibility

Languages

• English: Fluent
• Tswana: Conversational

Advantageous

• Experience in a luxury hotel environment: Seeking candidates with prior experience in high-end hospitality settings.
• Knowledge of local attractions and events: Ability to provide guest recommendations based on local expertise.

Benefits

• Attractive remuneration package plus benefits.
• Opportunities for career advancement.
• Employee discounts on hotel stays and dining.
• Health and wellness programs.

Company Culture

• Inclusivity: We foster an inclusive culture that respects diverse perspectives and backgrounds.
• Empowerment: We empower our employees to take initiative and contribute to their teams.
• Social Responsibility: We are committed to giving back to the community and engaging in sustainable practices.