Hospitality Manager

Job Description

As a Hospitality Manager, you will play a pivotal role in shaping our guests' experiences in Durban. Your responsibilities will include supervising hotel operations, enhancing guest satisfaction, and leading a dedicated team of professionals.

Responsibilities

• Lead and motivate hotel staff to achieve high performance.
• Establish standards for service delivery and quality control.
• Develop strategies to enhance guest loyalty and retention.
• Conduct regular staff meetings and training sessions.
• Collaborate with marketing teams to drive hotel promotions.
• Review service quality regularly and implement changes when necessary.
• Manage budgeting and forecasting to optimize revenue.
• Ensure proper handling of all financial transactions.
• Act as the point of contact for all hotel-related matters.
• Foster a culture of teamwork and mutual respect.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree is a plus

Experience

• 5+ years of experience in hotel management or a similar role

Technical Skills

• Hotel Management Software
• Financial Management

Soft Skills

• Leadership
• Communication

Certifications

• Certified Hospitality Administrator (CHA)
• First Aid Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with revenue management systems: Familiarity with tools to optimize hotel pricing strategies.
• Knowledge of local attractions and amenities: Ability to provide information to enhance guests' stays.

Benefits

• Competitive salary with performance bonuses
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts on hotel services

Company Culture

• Team Spirit: We foster a collaborative atmosphere where every team member feels valued and respected.
• Innovation: We encourage creative thinking and new ideas to improve our services.
• Diversity: Our team is comprised of individuals from diverse backgrounds, promoting inclusivity.