Postal Service Mail Sorter

Job Description

We are seeking a detail-oriented Dead Mail Checker to join our team. The incumbent will be responsible for monitoring and managing dead mail items with a focus on ensuring timely resolution and the efficient handling of customer inquiries and complaints.

Responsibilities

• Regularly inspect and process undeliverable mail items.
• Identify reasons for non-delivery and record relevant data.
• Coordinate with various departments to investigate and resolve delivery issues.
• Generate reports on dead mail trends and propose process improvements.
• Ensure compliance with all postal service regulations.

Requirements

Education

• Matric certificate or equivalent
• Relevant tertiary qualification is advantageous

Experience

• Minimum of 2 years of experience in a similar role

Technical Skills

• Attention to Detail
• Problem-solving

Soft Skills

• Communication
• Organizational Skills

Certifications

• Customer Service Certification

Languages

• English: Fluent

Advantageous

• Familiarity with mail sorting systems: Experience working with automated or manual mail sorting systems.

Benefits

• Health, dental, and vision insurance
• Employee wellness programs
• Flexible working hours
• Remote work options
• Performance bonuses for high achievers

Company Culture

• Continuous Improvement: We encourage our team to embrace change and look for innovative solutions.
• Community Engagement: We believe in giving back to our community and actively participate in local initiatives.