Technical Support Engineer

Job Description

We are seeking a Technical Support Engineer to join our Pretoria team. In this role, you will provide brilliant technical assistance, troubleshooting, and problem-solving support for our clients. You will handle hardware and software issues while ensuring customer satisfaction. If you are passionate about technology and enjoy helping others, we want to hear from you!

Responsibilities

• Assist customers with software installations and configurations.
• Identify common technical issues and suggest preventative measures.
• Communicate effectively with customers to understand their needs.
• Ensure timely resolution of support tickets.
• Train new team members on support processes.
• Participate in continuous improvement initiatives.
• Handle customer complaints professionally and diplomatically.

Requirements

Education

• Bachelor's degree in a related field with technical emphasis

Experience

• 3-5 years of experience in a technical support role

Technical Skills

• Technical Documentation
• Remote Desktop Support

Soft Skills

• Empathy
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with scripting languages like Python or Bash: Ability to automate routine tasks using scripting.
• Understanding of virtualization technologies: Knowledge of how virtualization impacts technical support.

Benefits

• Comprehensive medical aid and retirement plan
• Generous leave policies and flexible hours
• Opportunities for skill development and training
• Employee wellness initiatives

Company Culture

• Inclusivity: We celebrate diversity and inclusion, welcoming applicants from all backgrounds.
• Continuous Learning: We encourage our team to pursue continuous learning opportunities.
• Community Engagement: Our company actively participates in community initiatives and outreach programs.