Call Center Analyst - Johannesburg - Service Desk Analyst

Job Description

As a Call Center Analyst in Johannesburg, you will play a key role in delivering exceptional customer support. You will handle customer inquiries, resolving issues efficiently while ensuring satisfaction.

Responsibilities

• Deliver outstanding customer service in a timely manner.
• Follow up on customer inquiries to ensure resolution.
• Utilitize CRM tools to track customer interactions and issues.
• Support continuous improvement initiatives within the team.
• Assist in onboarding new team members as needed.

Requirements

Education

• Matric certificate or equivalent
• Further studies in customer relations or similar is preferred

Experience

• 1-3 years of experience in a call center environment

Technical Skills

• Customer Service
• Technical Proficiency

Soft Skills

• Attention to Detail
• Adaptability

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience with remote support tools: Familiarity with tools for effective remote support.
• Sales experience: Previous experience in sales can be beneficial.

Benefits

• Comprehensive remuneration package.
• Paid leave and holidays.
• Flexible working hours.
• Regular team-building activities.

Company Culture

• Diversity: We value diversity and are committed to creating an inclusive environment.
• Innovation: Innovation is at the core of what we do, inspiring our team to bring new ideas.
• Customer-Centric Approach: Our focus is always on delivering the best service to our customers.