Technical Support Specialist

Job Description

We are on the lookout for a Technical Support Specialist who has a knack for problem-solving and a passion for technology. In this role, you'll assist users with technical issues, ensuring they have the best experience possible with our products.

Responsibilities

• Assist in the development of user manuals and training materials.
• Manage system updates and maintain an organized ticketing system.
• Conduct remote troubleshooting sessions with customers.
• Provide insights on recurring problems to assist in product development.
• Participate in team meetings to discuss product improvements and team performances.

Requirements

Education

• Degree in Computer Science or a related field is preferred

Experience

• 4+ years in a technical support role

Technical Skills

• Cloud Services
• Database Management

Soft Skills

• Team Collaboration
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Understanding of voice over IP technology.
• Familiarity with remote desktop tools: Experience using remote support software.

Benefits

• Flexible working hours
• Learning and development resources
• Performance bonuses
• Employee assistance program

Company Culture

• Team-oriented: We value teamwork and collaboration in achieving our goals.
• Innovation driven: Our team is encouraged to think creatively and innovate.
• Work-Life Balance: We support our employees in maintaining a healthy work-life balance.