Customer Support Representative

Job Description

Looking for a passionate individual for the Customer Support Representative role in Durban. You will be responsible for guiding customers through their queries, ensuring they receive the best service possible.

Responsibilities

• Respond to customer inquiries in a professional manner.
• Ensure compliance with company policies during interactions.
• Stay updated on product knowledge and service offerings.
• Identify upsell and cross-sell opportunities.
• Contribute to the team's targets and objectives.
• Assist in special projects and tasks as assigned.

Requirements

Education

• Matric (Grade 12) or equivalent
• Bachelor's degree in Business Administration or related field is preferred

Experience

• 2+ years of experience in customer support or related field

Technical Skills

• Help Desk Software
• Data Entry Skills

Soft Skills

• Time Management
• Teamwork

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Knowledge of CRM systems: Familiarity with customer relationship management systems is a plus.
• Multilingual abilities: Ability to communicate in multiple languages is considered an asset.

Benefits

• Comprehensive health insurance
• Retirement savings plan with employer match
• Generous leave policies and work-life balance
• Opportunities for career advancement

Company Culture

• Team Collaboration: We believe in the power of teamwork and collaboration to achieve our goals.
• Open Communication: We value transparency and open communication within our teams.
• Employee Recognition: We celebrate our team's successes and recognise individual contributions.