Hospitality Manager

Job Description

We are seeking a talented Hospitality Manager to oversee our hotel operations in Port Elizabeth. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring top-notch service and operational excellence.

Responsibilities

• Implement best practices in service and operational excellence.
• Collaborate with the marketing team to enhance online presence and bookings.
• Prepare and conduct staff performance appraisals and training sessions.
• Manage inventory and procurement processes for hotel supplies.
• Cultivate a culture of hospitality and guest-oriented service among all staff members.
• Analyze guest feedback and make operational changes to improve guest experience.

Requirements

Education

• Bachelor's degree in Hospitality or Business Administration
• Postgraduate qualification is a bonus

Experience

• 4+ years in similar roles within the hospitality industry

Technical Skills

• Operational Management
• Marketing Skills

Soft Skills

• Problem-Solving
• Adaptability

Certifications

• Hospitality Management Certification

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Experience with social media marketing: Ability to enhance hotel visibility through social media platforms.
• Familiarity with local tourism trends: Understanding of local attractions and tourism dynamics.

Benefits

• Comprehensive health benefits and retirement plans
• Free meals during shifts
• Flexible working hours with an emphasis on work-life balance
• Opportunities for career progression within the company

Company Culture

• Innovation: We encourage innovative ideas that improve our guest service and operations.
• Commitment to Excellence: We are dedicated to maintaining the highest standards in hospitality.
• Diversity and Inclusion: We actively promote an inclusive work environment where diversity is celebrated.