Customer Support Representative

Job Description

We are seeking a passionate Customer Support Representative to join our team in Port Elizabeth. This role involves engaging with customers to provide exceptional service and resolving inquiries effectively. The ideal candidate thrives in a fast-paced environment and possesses excellent communication skills.

Responsibilities

• Handle customer support requests promptly and professionally.
• Engage with customers to understand their needs and provide solutions.
• Utilize customer feedback to inform service improvements.
• Assist in training new customer support representatives.
• Work on special projects to enhance customer experience.

Requirements

Education

• Matriculation certificate
• Relevant diploma or qualification in customer service or business is preferred.

Experience

• Minimum 2 years of experience in a customer service role.

Technical Skills

• Zendesk or similar ticketing systems
• Data Entry

Soft Skills

• Empathy
• Time Management

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Familiarity with sales processes: Understanding of how sales and customer service interact.
• Experience in handling high call volumes: Ability to manage a fast-paced, high-demand customer service environment.

Benefits

• Comprehensive medical aid and wellness programs
• Generous leave and time-off policies
• Discounts on company products and services
• Training and development opportunities for career growth

Company Culture

• Growth Opportunities: We offer numerous opportunities for personal and professional development.
• Innovation: Encouraging creativity and innovative thinking is key to our success.
• Work-Life Balance: We promote a healthy work-life balance for all our employees.