Customer Support Specialist

Job Description

We seek a passionate Customer Support Specialist to join our Port Elizabeth office. You will play a crucial role in addressing customer needs and suggestions, becoming their trusted support partner and helping to foster loyalty and satisfaction.

Responsibilities

• Ensure all customer queries are tracked and resolved through effective documentation.
• Develop a rapport with customers, understanding their needs and preferences.
• Implement customer support best practices for improved service delivery.
• Assist in the development of customer service training materials.
• Stay up-to-date with product knowledge and service changes.

Requirements

Education

• Matric Certificate or equivalent
• Degree or diploma in Management or Business Administration is preferred

Experience

• At least 3 years of experience in a customer support environment

Technical Skills

• Zendesk
• Data Analysis

Soft Skills

• Adaptability
• Time Management

Certifications

• Service Excellence Training

Languages

• English: Fluent

Advantageous

• Bilingual abilities: Fluency in additional South African languages is a plus.
• Experience in remote support: Experience providing remote support to customers using various tools.

Benefits

• Comprehensive medical insurance
• Performance bonuses
• Work-life balance initiatives
• Employee discounts

Company Culture

• Innovation: We encourage innovative thinking and are always looking for ways to improve.
• Respectful: We maintain a respectful and supportive atmosphere for all employees.
• Empowerment: We empower our staff to take initiative and make impactful decisions.