Customer Support Representative

Job Description

We are seeking a Customer Support Representative to join our dynamic team in Port Elizabeth. In this role, you will engage with customers to provide top-notch support, answer queries, and ensure their needs are met with care and professionalism. Your contributions will directly impact our customers’ satisfaction and loyalty.

Responsibilities

• Communicate with customers in a friendly and professional manner.
• Log all customer interactions in the company database for future reference.
• Analyze customer requests to provide timely solutions.
• Engage in regular team meetings to discuss challenges and solutions.
• Build lasting relationships with customers through excellent service.
• Help create and implement customer service policies and procedures.
• Contribute to a positive team environment.
• Take ownership of customer issues and follow through to resolution.

Requirements

Education

• Diploma in Customer Service or similar
• Degree in Business Management is an advantage.

Experience

• 1-3 years of experience in customer support roles.

Technical Skills

• Active Listening
• CRM Software Proficiency

Soft Skills

• Adaptability
• Teamwork

Languages

• English: Fluent

Advantageous

• Bilingual in English and Afrikaans: Ability to communicate effectively in both languages is an advantage.
• Experience in retail customer service.: Knowledge of retail operations and customer engagement techniques.

Benefits

• Comprehensive health benefits including medical aid.
• Employee assistance programs.
• Professional development opportunities.
• A collaborative and inclusive work environment.

Company Culture

• Innovation: We encourage creative solutions and innovative thinking.
• Diversity and Inclusion: We celebrate diversity and promote inclusion at every level.
• Respect and Integrity: We treat everyone with respect and uphold our values in all interactions.