Tech Support Engineer

Job Description

We are seeking a dedicated Tech Support Engineer to join our Durban office. This role involves providing technical assistance and support to our clients, ensuring that their tech issues are resolved efficiently and satisfactorily.

Responsibilities

• Act as the primary point of contact for technical support inquiries.
• Analyze recurring technical issues and suggest solutions for improvement.
• Create detailed reports on support activities and customer feedback.
• Facilitate communication between clients and internal teams for issue resolution.
• Ensure compliance with service level agreements (SLAs) for support response times.
• Assist in the development of training materials for clients.

Requirements

Education

• Bachelor's degree in Information Technology or similar

Experience

• 3-5 years of experience in a similar role

Technical Skills

• Technical Support Software
• Database Management

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with cloud technologies: Experience with cloud services and platforms is an advantage.
• Knowledge of scripting languages: Basic knowledge of scripting languages like Python or Bash for automation tasks.

Benefits

• Comprehensive health insurance
• Paid time off and sick leave
• Training and development opportunities
• Work-life balance initiatives

Company Culture

• Professional Development: We provide opportunities for professional development and continuous learning.
• Work-Life Balance: We understand the importance of work-life balance and support our employees in achieving it.
• Community Engagement: Our team actively participates in community engagement and charitable activities.