Technical Support Specialist

Job Description

We are actively seeking a Technical Support Specialist to join our Cape Town location. The ideal candidate will be passionate about technology and exceptional at providing customer service. Your role will involve troubleshooting and resolving technical issues, while also ensuring customer satisfaction throughout the support process.

Responsibilities

• Manage customer issues from initial contact through resolution.
• Provide solutions and educate customers on best practices.
• Collaborate with technical teams to escalate complex issues.
• Assist in identifying trends in customer inquiries and issues.
• Contribute to team meetings to discuss support strategies.
• Share knowledge with team to foster a supportive environment.

Requirements

Education

• Degree in Computer Science or Information Technology

Experience

• 3+ years of hands-on experience in technical support

Technical Skills

• Remote Support Tools
• Database Management

Soft Skills

• Time Management
• Team Cooperation

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Familiarity with cloud computing: Experience with cloud services such as AWS or Azure.
• Understanding of cybersecurity principles: Knowledgeable in basic cybersecurity practices to help customers stay secure.

Benefits

• Comprehensive health and wellness benefits
• Flexible working conditions
• Paid time off and holiday leave
• Performance-based bonuses

Company Culture

• Continuous Improvement: We encourage continuous learning and improvement at both personal and organizational levels.
• Inclusivity: We pride ourselves on fostering an inclusive environment where all perspectives are valued.
• Work-Life Balance: Our culture promotes a healthy work-life balance, allowing employees to thrive both personally and professionally.