Technical Support Specialist

Job Description

We are looking for a Technical Support Specialist who will be responsible for providing top-notch technical assistance to our clients in Pietermaritzburg. The ideal candidate will have a solid background in troubleshooting hardware and software issues, alongside a knack for delivering outstanding customer service.

Responsibilities

• Act as the first point of contact for technical support.
• Provide feedback on reports of customer service satisfaction.
• Develop and maintain documentation for user support and FAQs.
• Participate in team meetings to improve service delivery.
• Train new staff on the support processes and systems.

Requirements

Education

• Diploma in Information Technology or related field
• Degree in Computer Science is advantageous

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Technical Documentation
• Remote Support Tools

Soft Skills

• Time Management
• Empathy

Certifications

• CompTIA A+
• Service Desk Institute (SDI) Certification

Languages

• Afrikaans: Conversational

Advantageous

• Familiarity with ticketing systems (Jira, Zendesk): Experience managing support tickets.
• Basic programming skills: Understanding of programming concepts and logic.

Benefits

• Retirement savings plan
• Flexible work hours
• Employee training programs
• Performance bonuses available

Company Culture

• Innovation Focus: We believe in innovative solutions and encourage creative thinking.
• Work-Life Balance: We support a healthy work-life balance for all employees.
• Employee Recognition: We acknowledge and celebrate the achievements of our team.