Guest Services Manager

Job Description

We are seeking a dedicated Guest Services Manager to oversee our guest relations and ensure client satisfaction at our premier Durban location. The ideal candidate will have a passion for hospitality, experience managing teams, and a knack for resolving guest issues promptly and effectively.

Responsibilities

• Oversee guest check-in and check-out processes.
• Manage online guest reviews and respond appropriately.
• Collaborate with marketing to drive guest engagement initiatives.
• Develop and maintain strong relationships with guests.
• Foster teamwork and communication among staff.
• Ensure compliance with health and safety regulations.
• Plan and execute guest events and activities.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master’s degree preferred

Experience

• 5+ years in the hospitality industry, with at least 2 years in management

Technical Skills

• Operational Management
• Crisis Management

Soft Skills

• Team Building
• Adaptability

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Prior experience in event management: Experience organizing and managing events for guests.
• Knowledge of hospitality software systems: Familiarity with systems like Opera or similar platforms.

Benefits

• Comprehensive health and wellness benefits
• Retirement savings plan
• Flexible working hours
• Training and development programs

Company Culture

• Integrity: We uphold honesty and transparency in all our dealings.
• Sustainability: We are committed to environmentally friendly practices in our operations.
• Innovation: We encourage out-of-the-box thinking to enhance guest experiences.