Customer Service Representative

Job Description

We are seeking a dedicated Customer Service Representative to join our team in Pretoria. The right candidate will possess excellent communication skills and a passion for helping others. Responsibilities include resolving customer inquiries, providing product information, and ensuring overall satisfaction.

Responsibilities

• Handle customer requests and inquiries in a timely manner.
• Educate customers about product features and benefits.
• Address customer complaints with empathy and professionalism.
• Record interactions and transactions in the system.
• Work with other departments to resolve customer issues.
• Provide feedback on customer trends to management.
• Stay updated on product knowledge and company policies.
• Participate in team meetings and training sessions.

Requirements

Education

• Matric Certificate or equivalent
• Relevant diploma or degree in customer service or related field is an advantage

Experience

• 1-2 years of experience in customer service or support role

Technical Skills

• Communication Skills
• Customer Relationship Management (CRM) Software
• Problem-solving

Soft Skills

• Empathy
• Time Management
• Teamwork

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in a technical support role: Background in assisting customers with technical queries.
• Knowledge of the telecommunications industry: Familiarity with products and services in telecommunications.

Benefits

• Competitive salary package
• Comprehensive health insurance
• Paid time off and sick leave
• Opportunities for career advancement

Company Culture

• Team Spirit: We believe in working together to achieve our goals, supporting one another every step of the way.
• Customer Focused: Our priority is always our customers; we strive to exceed their expectations.
• Inclusivity and Diversity: We embrace diversity in our workforce and foster an inclusive environment.