Customer Support Representative

Job Description

As a Public Health Analyst in Cape Town, you will be instrumental in collecting, analysing, and interpreting health data to support our initiatives. You will collaborate with a diverse team to develop strategic solutions aimed at enhancing community well-being and health equity.

Responsibilities

• Act as the primary point of contact for customer inquiries and support requests.
• Utilize problem-solving skills to resolve customer concerns efficiently.
• Ensure adherence to customer service policies and procedures.
• Prepare regular reports on customer feedback and support trends.
• Participate in team meetings to discuss performance and strategies.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree in a related field preferred

Experience

• 2+ years of experience in customer support

Technical Skills

• Customer Support Platforms
• Data Entry

Soft Skills

• Active Listening
• Teamwork

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in a call center environment: Background in handling a high volume of customer interactions.
• Knowledge of customer support best practices: Familiarity with delivering high-quality customer service.

Benefits

• Comprehensive health insurance
• Paid time off and sick leave
• Employee growth and development programs
• Work-from-home options available

Company Culture

• Customer-Centric: We prioritize our customers in every decision we make, ensuring their needs are met.
• Continuous Improvement: We encourage continuous learning and growth among our staff.
• Team Spirit: We foster a team spirit where everyone’s contribution is valued.