Customer Service Representative

Job Description

As a Customer Service Representative, you’ll play a vital role in enhancing customer satisfaction. Based in Nelspruit, you will field calls, address inquiries, and provide prompt resolutions to customer issues. We value team players who are willing to go the extra mile!

Responsibilities

• Deliver prompt and accurate responses to customer queries.
• Manage customer complaints with tact and professionalism.
• Utilize CRM tools for tracking interactions and performance.
• Assist with onboarding new customers to enhance their experience.
• Maintain knowledge of company services and policies.
• Work collaboratively with colleagues to foster a supportive environment.
• Participate in training sessions to enhance skills and knowledge.
• Assist in creating customer service reports and statistics.

Requirements

Education

• Matric Certificate
• Higher diploma in Customer Service or related field is preferred

Experience

• 3+ years in a customer-facing role

Technical Skills

• CRM Software
• Data Entry

Soft Skills

• Conflict Resolution
• Teamwork

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Sales experience: Ability to upsell or cross-sell during customer interactions.
• Multilingual: Ability to converse in an additional language is a plus.

Benefits

• Comprehensive health and dental insurance
• Annual performance bonuses
• Flexible working hours
• Employee discounts on products and services

Company Culture

• Inclusivity: We welcome diverse perspectives and encourage open communication.
• Innovative Environment: We foster creativity and encourage team members to share new ideas.
• Supportive Leadership: Our management promotes a positive work culture and supports career development.