E-commerce Manager

Job Description

We are on the lookout for an E-commerce Manager to lead our online sales strategies in Durban. This role involves overseeing the management of the online store, optimizing the user experience, and driving sales growth through innovative digital marketing strategies. The ideal candidate will have a strong background in e-commerce operations and a passion for enhancing customer experiences.

Responsibilities

• Lead the e-commerce team to achieve sales targets and KPIs.
• Analyze customer feedback and market research to improve product offerings.
• Implement optimization strategies based on SEO best practices.
• Coordinate with IT to ensure a seamless online shopping experience.
• Manage the e-commerce budget and forecast future expenses.
• Develop relationships with key vendors and partners for promotional opportunities.
• Ensure compliance with e-commerce regulations and company policies.

Requirements

Education

• Bachelor's degree in Business, Marketing, or related field
• Master's degree is a plus

Experience

• 3-5 years of experience in e-commerce or retail management

Technical Skills

• Google Analytics
• SEO/SEM
• E-commerce Platforms (Shopify, WooCommerce)

Soft Skills

• Leadership
• Analytical Skills

Certifications

• Google Analytics Certification
• Digital Marketing Certification

Languages

• English: Fluent

Advantageous

• Experience with CRM software: Familiarity with customer relationship management tools to enhance customer engagement.
• Knowledge of social media marketing: Experience in leveraging social media platforms for e-commerce marketing.

Benefits

• Competitive salary and performance bonuses
• Health insurance coverage
• Flexible working hours
• Opportunities for professional development

Company Culture

• Team Collaboration: We prioritize a collaborative environment where ideas are shared and valued.
• Innovation-Driven: Our culture encourages innovative approaches to e-commerce challenges.
• Customer-Centric: We place our customers at the heart of everything we do, striving for excellence in service.