Customer Support Representative

Job Description

We are on the lookout for a talented Brand Manager to spearhead our brand initiatives in Pretoria. This role requires a proactive individual who can develop, implement, and manage effective brand strategies that resonate with our target audience.

Responsibilities

• Engage with customers through various communication channels.
• Provide solutions and alternatives in a timely manner.
• Collect customer feedback for continuous improvement.
• Help to create and implement customer service policies.
• Work on special projects as assigned by the management team.
• Participate in training sessions to develop product knowledge.
• Ensure compliance with company standards in customer interactions.
• Maintain a professional demeanor at all times.

Requirements

Education

• High School Diploma or equivalent
• Bachelor's degree in Communications or related field is preferred

Experience

• 2+ years of customer service experience

Technical Skills

• Help Desk Software
• Social Media Platforms

Soft Skills

• Patience
• Time Management

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Familiarity with chatbots and automated customer service tools: Experience with AI-driven support platforms.
• Previous experience in handling escalated customer issues: Ability to manage difficult situations effectively.

Benefits

• Salary review after six months of employment.
• Flexible working hours.
• Employee discounts on services.
• Supportive and friendly work environment.

Company Culture

• Diversity and Inclusion: We welcome diverse backgrounds and perspectives in our workplace.
• Work-Life Balance: We promote a balanced work environment where family and personal time are valued.
• Engagement and Empowerment: We empower our employees to take initiative and contribute ideas.