Customer Support Representative

Job Description

We are seeking a friendly and professional Customer Support Representative to join our dynamic team in Johannesburg. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and providing a stellar customer experience.

Responsibilities

• Assist customers with inquiries about products and services.
• Handle complaints effectively, ensuring customer satisfaction.
• Document and track issues to ensure timely resolution.
• Participate in team training and development activities.
• Provide insights on customer needs to help improve our services.
• Work collaboratively with cross-functional teams for better service delivery.
• Maintain a professional and positive demeanour in all interactions.

Requirements

Education

• Matric certificate or equivalent
• Degree or Diploma in Business or Customer Service is preferred

Experience

• 1+ years in a similar role preferred

Technical Skills

• CRM Tools
• Data Entry Skills

Soft Skills

• Empathy
• Teamwork

Certifications

• Customer Service Excellence Certification

Languages

• English: Fluent
• Sesotho: Conversational

Advantageous

• Proficiency in additional languages: Ability to communicate in multiple languages is a plus.
• Experience with technical support: Experience providing support for technology products or services.

Benefits

• Full medical coverage
• Annual leave and sick leave
• Opportunities for professional development
• Team-building events

Company Culture

• Customer-Centric Focus: Our team is dedicated to prioritizing the customer in everything we do.
• Continuous Improvement: We aim for constant improvement in our processes and services.
• Professional Growth: We provide opportunities for growth and development within the company.