Account Manager

Job Description

As an Account Manager, you will be the main point of contact for our valued clients, ensuring their needs are met and exceeded. You will manage relationships, drive account growth, and coordinate internal resources to deliver exceptional service. The ideal candidate will possess strong communication skills and a passion for helping clients succeed in their respective markets.

Responsibilities

• Act as the primary liaison between clients and the company.
• Conduct business reviews with clients to ensure alignment on goals.
• Respond promptly to client inquiries and issues.
• Implement feedback mechanisms to improve client experience.
• Lead client strategy sessions to identify growth opportunities.
• Maintain accurate records of client interactions in the CRM system.
• Stay updated on industry trends to provide strategic insights.

Requirements

Education

• Bachelor's degree in Marketing or related field
• MBA is a plus

Experience

• 3-5 years of experience in account management or business development

Technical Skills

• Microsoft Office Suite
• Data Analysis

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Project Management Certification: Certifications like PMP or Prince2 are advantageous.
• Understanding of Financial Services: Background in the financial sector will be beneficial.

Benefits

• Attractive salary with additional commission
• Health and wellness programs
• Flexible working hours
• Career advancement opportunities

Company Culture

• Respect and Integrity: We value transparency and integrity in all our dealings.
• Innovation Focus: Encourage creative solutions and innovative thinking.
• Client-Centric Approach: Our clients' success is paramount, guiding our every decision.