Hotel Receptionist

Job Description

We're looking for an enthusiastic Hotel Receptionist to join our team at Luxury Escapes Hotels. You'll play a key role in ensuring guest satisfaction by managing bookings, providing information about hotel services, and resolving any issues that may arise.

Responsibilities

• Act as the face of the hotel, welcoming and assisting guests at the front desk.
• Oversee booking systems and ensure all information is accurate and up-to-date.
• Respond promptly to guest inquiries, resolve issues efficiently, and maintain guest satisfaction.
• Maintain an organized front desk by filing documentation and handling correspondence.
• Assist in training new reception staff as needed and promote a collaborative work environment.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree in Hospitality Management or related field is an advantage

Experience

• 2+ years of experience in hospitality or front desk operations preferred

Technical Skills

• Hotel management software knowledge
• Basic accounting skills

Soft Skills

• Problem-solving abilities
• Team player

Languages

• English: Fluent
• Xhosa: Intermediate

Advantageous

• Experience working with diverse clientele: Ability to cater to different cultural and language needs of guests.
• Previous experience in high-end hospitality settings: Experience in luxury hotels or resorts is a plus.

Benefits

• Comprehensive health and wellness benefits
• Staff meals and refreshments during shifts
• Career advancement opportunities within the company
• Recognized employee of the month program with rewards

Company Culture

• Innovation and Creativity: We encourage our team to think creatively and innovate in exceeding guest satisfaction.
• Diversity and Inclusion: We value diversity and promote an inclusive environment for all staff.
• Growth and Learning: Continuous professional development is encouraged and supported.