Technical Support Engineer

Job Description

We are seeking a Customer Support Representative to join our Johannesburg team. The ideal candidate will possess excellent communication skills and a passion for helping customers. Your role will involve handling inquiries, resolving issues, and providing top-notch service to our clients.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Identify and resolve technical issues, ensuring customer satisfaction.
• Provide training and support for new software products.
• Collaborate with team members to improve service delivery.
• Maintain a knowledge base of frequent issues and solutions.
• Contribute to process improvement initiatives within the support team.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in technical support role

Technical Skills

• Remote support tools
• Troubleshooting methodologies

Soft Skills

• Team collaboration
• Analytical thinking

Certifications

• CompTIA A+
• Microsoft Certified: Fundamentals

Languages

• English: Fluent
• Afrikaans: Proficient

Advantageous

• Knowledge of cloud services: Familiarity with cloud platforms such as AWS or Azure.
• Experience in scripting languages: Basic scripting skills in languages such as Python or Bash.

Benefits

• Attractive salary package with annual bonuses
• Comprehensive medical aid and wellness programs
• Flexible schedules to promote work-life balance
• Continuous professional development opportunities

Company Culture

• Learning and Development: We prioritize the continuous learning and development of our team members, providing various training opportunities.
• Diversity and Inclusion: We are committed to creating a diverse and inclusive workplace where everyone feels valued.
• Passion for Technology: Our team is passionate about technology and dedicated to staying ahead of industry trends.