Travel Consultant - Pretoria - Travel and Tourism

Job Description

We are seeking a passionate Travel Consultant to join our Pretoria office. In this role, you'll assist clients in planning and booking their travel arrangements, ensuring they enjoy seamless travel experiences. The ideal candidate should have a strong customer service orientation and travel industry knowledge.

Responsibilities

• Coordinate travel arrangements through various booking systems.
• Document and update customer profiles in the database.
• Promote travel packages through social media and marketing channels.
• Engage in continuous learning about travel destinations and services.
• Collaborate with team members to enhance service delivery.
• Monitor and manage travel budgets for clients effectively.
• Analyze feedback to improve service quality.

Requirements

Education

• Bachelor's degree in Hospitality or related field
• Diploma in Travel and Tourism is preferred

Experience

• 3+ years of experience in a travel consultancy role

Technical Skills

• Proficiency in MS Office Suite
• GDS systems knowledge

Soft Skills

• Problem-solving skills
• Time management

Certifications

• Certification in Travel Management
• Travel Health and Safety Training

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Background in customer service: Experience in a client-facing role enhances service delivery.
• Networking skills: Ability to build relationships within the travel industry.

Benefits

• Comprehensive benefits package including retirement plan
• Flexible working hours
• Employee discounts on travel bookings
• Regular team-building activities

Company Culture

• Diversity and Inclusion: We value diverse perspectives and aim to create an inclusive environment.
• Continuous Growth: We encourage personal and professional development through training and mentorship.
• Work-Life Balance: We support our employees in achieving a healthy balance between work and personal life.